Refund policy
Last Updated: July 2026
At Ama & Co, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Please read the following policy carefully before requesting a return or refund.
1. 30-Day Money-Back Guarantee
We proudly offer a 30-Day Money-Back Guarantee on eligible products.
You may request a return or refund within 30 calendar days from the date your order is delivered.
To qualify, your request must meet the conditions outlined in this policy.
2. Return Eligibility
To be eligible for a return or refund:
- The item must be unused, unopened, and in its original condition.
- The product must be returned with its original packaging.
- A valid proof of purchase is required.
- The return request must be submitted within 30 days of delivery.
Returns sent without prior authorization may not be accepted.
3. How to Request a Return
To begin the return process, please contact our Customer Support team at:
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos (if the item arrived damaged or defective)
Our support team will provide return instructions if your request is approved.
4. Refund Process
Once your returned item has been received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Depending on your financial institution, it may take additional time for the refund to appear on your statement.
5. Non-Refundable Items
The following items are not eligible for refunds:
- Products marked as Final Sale
- Gift Cards
- Digital products or downloadable content
- Products that have been opened, used, damaged, or altered after delivery
- Items returned without prior authorization
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include photos of:
- The product
- The packaging
- The shipping label
We'll gladly arrange a replacement or refund if the issue is confirmed.
7. Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Ama & Co cannot guarantee receipt of returned packages without tracking.
8. Order Cancellations
Orders may be canceled before they have entered the fulfillment process.
Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return procedure after delivery.
If you need to cancel an order, please contact us as soon as possible.
9. Exchanges
At this time, Ama & Co does not offer direct product exchanges.
If you'd like a different item, please request a return (if eligible) and place a new order.
10. Policy Updates
Ama & Co reserves the right to modify this Return & Refund Policy at any time.
Any changes will become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding returns or refunds, we're always happy to help.
Ama & Co
Customer Support: amaco@supportamaco.com